Refund Policy

 

Returns + Exchanges

Our policy is simple: If you’re not 100% unconditionally satisfied with your candle, we want to hear from you and we want to make it right.

Please inspect your delivery and email us within 7 days of delivery if your item(s) is damaged, defective, or incorrect: hello@addyourlightstudio.com

We will respond within 24 to 48 hours, excluding weekends and holidays. 

Damaged or Defective

We are not able to refund or exchange used candles, but we will replace or refund defective products or products damaged during shipment. No need to return a damaged item.

Please contact us within 7 days of delivery with your order number and a picture of the product(s), and a list of what needs to be replaced.
Email us: hello@addyourlightstudio.com

Error in Order

If we made a mistake and you received an incorrect item or an item is missing from your order, please email us hello@addyourlightstudio. Include your order number and the item(s) you are missing and we will get it shipped out asap.
No need to send back anything that was shipped to you in error.

**Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@addyourlightstudio.com. 

 

Returns, Exchanges, and Refunds

We hope you love your candle, but if you are not happy with your choice, you may return your unused products, in their original condition and packaging, along with proof of purchase, for a full refund of your purchase price, less shipping and handling, within 14 days of delivery. In this case, the customer is responsible for paying return shipping charges.

Please contact us at hello@addyourlightstudio.com to start the return or exchange process. Items will need to be shipped to our address in Anaheim, California and shipping charges will be deducted from the refund for exchanges.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

We cannot refund for lost or stolen packages that have been confirmed by carrier as delivered to the shipping address.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and reviewed your return request.

You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. 
If more than 15 business days have passed since we’ve processed your return, please contact us at hello@addyourlightstudio.com.